Refund Policy

Version 1.1, in effect from 2026-09-03.

This policy is short because the honest version of it is short.

Evaluate before you buy

The engine runs unlicensed. Every function works, output carries a demonstration mark, and there is no time limit and no registration. That is the evaluation, it is complete, and it is deliberately good enough that buying should never be how you find out whether the SDK does what you need.

If you are unsure which of the seventeen packages fits your build, ask before ordering rather than after. Choosing the wrong package is the single most common reason anyone asks for a refund, and it is entirely avoidable.

The window

We refund an order in full within 14 days of purchase if the SDK does not do what our documentation says it does, or if you were sold a package that cannot cover the platforms you told us about.

Outside those 14 days, or where the SDK does what it is documented to do and simply is not what you wanted, we do not refund as a matter of course. Write to us anyway; a policy is not a wall.

What a refund does

A refund is real and it is enforceable. It returns the money, ends your entitlement to download the package, stops any maintenance term attached to the order, records the change against the licence, and closes the order.

So a refunded licence is a contractual matter rather than a technical one. Once an order is refunded the licence to use and redistribute the engine ends, and continuing to ship it is a breach of the terms -- not something the software will prevent. We rely on that, and we would rather say so than pretend to a control we do not have.

How long a refund takes

We decide a request within 3 working days of receiving it and tell you the outcome in the ticket. An approved refund is issued to the original payment method within 7 working days of approval. Your card issuer, bank, UPI provider or PayPal may take a further 5 to 10 working days to show it on your side; that part is theirs, not ours, and we will give you the reference to chase it with.

If you paid by bank transfer we refund to the account the payment came from, and may ask you to confirm its details first.

Cancelling an order

An order that has not been paid can be cancelled at any time by simply not paying it; it is never fulfilled and lapses on its own. Once payment is confirmed the key is issued immediately, so there is no cancellation window separate from the refund window above.

Chargebacks

A chargeback suspends download entitlements immediately, flags the account, and goes to a person rather than to an automated process. If you are considering one, a message to us first will almost always be faster and will not put your account into that state.

How to ask

Open a ticket from the portal with the order number, or email support@lumaspdf.com from the address on the account. You do not need to justify the request; telling us what went wrong helps us stop selling the wrong thing to the next person.

Operator

Lumas Softech
705, Alif Apartment
Sarkhej-Makraba Road, Sarkhej
Ahmedabad 382210, Gujarat
India
support@lumaspdf.com · Contact page

Versions

Acceptance is recorded against a version number, so every version stays readable at its own address for as long as the record does.